ES

Privacy

Our policy

Privacy Policy.

Who are we and what do we do with your data? At Asesoramiento Inmobiliario Realizza, S.L. (hereinafter, "REALIZZA"), we are responsible for the processing of your personal data that we carry out from our website (hereinafter, "Website"): www.realizza.es, whose domain is owned by us, according to the information collected in this privacy policy.

You should know that REALIZZA is a real estate agency with its registered office at Calle Alfar 3A, 28023, Madrid, and our CIF (Tax Identification Number) is B86667300. If you have any doubts or questions about how we process your data, you can write to us at comercial@realizza.es and we will be happy to assist you.

Accessing and/or using the Website attributes the condition of user to you (hereinafter, "User"), and implies the acceptance, from said access and/or use, of this Privacy Policy for the purposes indicated therein, as well as the Legal Notice, which you can also consult on our Website.

What information do we collect about you? We collect information about you when:

You request information about our rates and/or services, either via email or through our web form, including the chatbot integrated into the website. You subscribe to our newsletter. So that the information provided is always up to date and contains no errors, remember to notify us of any modifications that may occur to your personal data through an email to our address.

Where did we get your data from?

As you can see in the previous section, the personal data we need to process within the framework of providing the service is freely provided by you through different channels. However, in the event that you provide personal data of a third party, you guarantee that you have informed them of this Privacy Policy and have obtained their authorization to provide us with their data for the indicated purposes. Likewise, you hold yourself responsible for any damage or harm, direct or indirect, that may be caused as a consequence of the breach of such obligation.

As a User, you guarantee that the data you provide us—whether yours or a third party's—will be true and accurate, and you must notify us of any modification thereof. We reserve the right to exclude from the services those users who have provided false data, without prejudice to any other actions stipulated by Law.

What are cookies? Do we use them? Cookies are files that are downloaded to your computer/smartphone/tablet when accessing certain web pages and applications that allow storing user browsing preferences.

On our website, we have not enabled cookies for implementation on our users' devices, so we do not collect information through these files.

How will we use your data and on what basis? The personal data collected by REALIZZA may be used for the following purposes:

(i) The provision of the services offered through the Website.

(ii) The sending of profiled commercial communications from REALIZZA about its services by letter, telephone, email, SMS/MMS, WhatsApp, or other equivalent means of electronic communication.

At REALIZZA, we will use your data for the following purposes:

To provide you with the services you have requested and answer your requests for information, based on the contractual or pre-contractual relationship established between the parties. To respond to any request to exercise your rights that you may send us, in compliance with our legal obligations. To keep you informed about our services and offers, as well as to send you news or notify you of offers that may be of interest to you, when you have subscribed to our newsletter, based on your request to be part of it.

For how long do we keep your data? We will only keep your data for the time strictly necessary to offer you these services, and subsequently for the period that is essential to be able to cover possible responsibilities or for the formulation, exercise, or defense of claims.

Notwithstanding the foregoing, you may request the deletion of your data, and if such legal conservation periods are applicable, they will be kept blocked for the time established by the regulations.

Regarding our newsletter, we will keep the data provided as long as you do not express your desire to unsubscribe from the services.

Are we going to communicate your data to third parties? We may communicate your data to the following entities, always in relation to the described purposes:

To the competent bodies of the Public Administrations in compliance with the legal obligations that apply to us. To our auxiliary service providers, necessary for the normal functioning of the contracted services. In the event that a provider is located in a jurisdiction outside the scope of the GDPR, we guarantee that they will be adhered to the EU-US Privacy Shield. You can learn more by clicking on this hyperlink: https://www.aepd.es/sites/default/files/2019-09/guia-acerca-del-escudo-de-privacidad.pdf To our collaborators, within the provision of services, who will in turn be obliged to maintain the strictest confidentiality.

What are your rights and how can you exercise them?

  • Right to access your personal data to know which ones are being processed and for what purpose.

  • Right to rectify any inaccurate personal data—for example, if you need to update the information or correct it if it is incorrect.

  • Delete your personal data, when this is possible. If current regulations do not allow us to delete your data, we will block them for the remaining time.

  • Request the limitation of the processing of your personal data when the accuracy, legality, or necessity of the data processing is doubtful, in which case, we may retain the data for the exercise or defense of claims.

  • Object to the processing of your personal data.

  • Carry out the portability of your data.

  • Revoke the consent granted—for example, if you subscribed to the newsletter and no longer wish to receive more information.

  • Exercise your right to be forgotten.

  • You may exercise your rights at any time and free of charge, indicating which right you want to exercise, your details, and providing a copy of your Identity Document so that we can identify you, through the following means:

    By sending an email to our address: comercial@realizza.es. By sending a written request by regular mail to the address Calle Alfar 3A, 28023, Madrid. In addition, when you receive any communication from us, by clicking on the unsubscribe section contained in that communication, you can unsubscribe from all previously accepted REALIZZA communications. If you consider that we have committed an infringement of data protection legislation regarding the processing of your personal data, consider that the processing has not been adapted to the regulations, or you have not seen the exercise of your rights satisfied, you may file a claim with the Spanish Data Protection Agency, without prejudice to any other administrative appeal or judicial action that may apply.

Are your data safe?

The protection of your privacy is very important to us. Therefore, to guarantee the security of your information, we make our best efforts to prevent it from being used improperly, and to prevent unauthorized access and/or unauthorized disclosure of personal data.

Likewise, we commit to complying with the duty of secrecy and confidentiality regarding personal data in accordance with applicable legislation, as well as to providing them with secure processing in international data assignments and transfers that, where appropriate, may occur.

How do we update our Privacy Policy?

The current Privacy Policy is the one that appears on the Website at the time you access it. We reserve the right to review it at any time we deem appropriate. However, if we make changes, these will be clearly and specifically identifiable, as permitted in the relationship we have established with you (for example: we may notify you of the changes by email).